Privacy Policy
1. Introduction and company information
This Privacy Policy explains how Maple Grove Garden Co. collects, uses, discloses, stores, and protects personal information in connection with its garden-related products and services, including retail sales, consultations, landscaping support, delivery coordination, customer service, website interactions, and related communications.
Maple Grove Garden Co. is committed to handling personal information in a manner that is consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Business name: Maple Grove Garden Co.
Address: 7425 Yonge Street, Thornhill, ON L4J 8M7, Canada
Email: [email protected]
Phone: +1 (905) 764-9283
For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual, as defined by applicable law.
2. Data collection and processing
Maple Grove Garden Co. may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact information, such as name, address, email address, and telephone number;
- Billing and payment-related information, such as transaction details and payment confirmation records;
- Order and service information, including products purchased, delivery instructions, consultation requests, and customer preferences;
- Account or profile information, if you create an online account or subscribe to communications;
- Communications you send to us, including inquiries, feedback, complaints, and survey responses;
- Technical and usage information, such as IP address, browser type, device identifiers, pages visited, and interaction data collected through cookies or similar technologies;
- Any other information you voluntarily provide to us in the course of doing business with us.
We process personal information only for purposes that are reasonable in the circumstances and that are identified in this Privacy Policy or otherwise communicated to you.
3. Purpose of data processing
Maple Grove Garden Co. may use personal information for the following purposes:
- To provide and manage products and services, including sales, delivery, consultations, and customer support;
- To process payments, invoices, refunds, and related administrative tasks;
- To communicate with you about orders, appointments, service updates, and inquiries;
- To personalize your experience and better understand customer preferences for garden products and services;
- To send marketing communications, promotions, newsletters, or special offers where permitted by law and, where required, with your consent;
- To maintain records, perform accounting, and fulfill tax and legal obligations;
- To improve our website, products, services, operations, and customer experience;
- To detect, prevent, and investigate fraud, unauthorized access, security incidents, or other misuse;
- To comply with legal, regulatory, and contractual obligations;
- For any other purpose to which you consent or that is otherwise permitted or required by law.
4. Legal basis for processing
Under Canadian privacy law, we generally collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the circumstances, the legal basis for processing may include:
- Consent: where you have given express or implied consent for a particular purpose;
- Contractual necessity: where processing is necessary to provide requested products or services, fulfill orders, or manage customer relationships;
- Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: where processing is reasonable for business administration, security, fraud prevention, or service improvement and is not overridden by your rights and interests.
Where consent is the basis for processing, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
Maple Grove Garden Co. does not sell personal information. We may share personal information with third parties only as necessary and in accordance with this Privacy Policy, including:
- Service providers that assist with payment processing, website hosting, IT support, analytics, email delivery, customer relationship management, shipping, and delivery services;
- Professional advisors such as accountants, auditors, lawyers, and insurers;
- Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
- Business partners or contractors involved in fulfilling services you request, such as landscaping or installation support, where applicable;
- Any other third party with your consent or at your direction.
We require our service providers and other third parties to protect personal information using appropriate safeguards and to use it only for the purposes for which it was disclosed.
6. Data transfer to third countries
Some of our service providers may store, process, or access personal information outside of Canada, including in other provinces, the United States, or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those locations.
Where personal information is transferred outside Canada, Maple Grove Garden Co. takes reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in accordance with applicable Canadian privacy requirements.
7. Storage duration
Maple Grove Garden Co. retains personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, or reporting requirements, and to resolve disputes or enforce agreements.
The retention period depends on the type of information and the purpose for which it is used. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: the right to request access to the personal information we hold about you;
- Rectification: the right to request correction of inaccurate or incomplete personal information;
- Erasure: the right to request deletion of personal information, subject to legal and contractual limitations;
- Restriction: the right to request that we limit the use or disclosure of your personal information in certain circumstances;
- Data portability: the right, where applicable, to receive certain personal information in a structured and commonly used format and, where technically feasible, to have it transferred to another organization;
- Objection: the right to object to certain uses of your personal information, including some forms of direct marketing, where applicable.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing of personal information is based on your consent, you may withdraw that consent at any time by contacting Maple Grove Garden Co. using the contact details below. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain products, services, or communications, such as order updates, account notifications, or marketing messages.
10. Right to complain
If you have concerns about how Maple Grove Garden Co. handles your personal information, we encourage you to contact us first so that we can attempt to resolve the issue promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy commissioner or other supervisory authority.
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/
11. Data security
Maple Grove Garden Co. uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular review of security practices. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Contact information
If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
Maple Grove Garden Co.
7425 Yonge Street, Thornhill, ON L4J 8M7, Canada
Email: [email protected]
Phone: +1 (905) 764-9283
13. Changes to privacy policy
Maple Grove Garden Co. may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted with an updated effective date, where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our products, services, or website after changes are posted may constitute acceptance of the revised Privacy Policy, to the extent permitted by law.